Connected Product Incident Response
Get back on track – fast
When your device fails, software breaks, or schedules slip, every second counts. Our expert team is ready to respond – fast.
We identify, triage, and resolve critical issues with connected devices and embedded software to help mitigate losses and protect your reputation.
When things go wrong, we step in
Whether you’re a device manufacturer, service provider, or system integrator, you know the risks:
- A critical field issue or service outage is impacting revenue or reputation
- You’ve discovered a security vulnerability and need urgent triage
- You’re about to miss a major project milestone with no capacity to catch up
And your in-house team? They’re overwhelmed, unavailable, or may be out of ideas. That’s when we can help.
Our Incident Response Service – how it works
We provide a rapid incident response and engineering turnaround service for connected devices, capable of addressing issues from chip to cloud.
Rapid Triage
We aim to start work the next working day to assess the issue and define the scope.
Root Cause Analysis
Within five working days, we aim to identify the cause and recommend a fix or short-term mitigation.
Fix or Mitigate - Fast
We work alongside your engineers or take the lead to implement the fix. We manage any technical debt, so you’re not left with a fragile patch.
Post-Mortem and Resilience Review
Once the issue is contained, we conduct forensic analysis to prevent future failures and strengthen your system’s robustness.
Scalable Support
Need to implement recommendations or strengthen your team longer term? We can provide hands-on engineering support or managed teams to get the job done.
Why customers choose us
20+ years of embedded expertise
We’ve solved critical issues in some of the most demanding device environments, including TV, broadband, industrial, and IoT.
Chip-to-Cloud experience
From firmware to cloud APIs, we go deep—wherever the issue lies.
European engineering hubs
With teams in the UK and Poland, we bring both speed and scale to every engagement.
End-to-end ownership
We don’t just advise and leave you to it, we deliver.
Let’s get you back in control
Time matters, and the clock is ticking. If you’re facing a critical issue, get expert help now.
Some of our work
Case Studies
Smart demand vehicle charging solution
Consult Red were engaged to develop a cloud-controlled vehicle-to-grid (V2G) power management solution to complement renewable generation and meet grid system demand needs.
Case Studies
A connected e-cigarette device
We were approached by a leading vaping product manufacturer who wanted to turn their existing e-cigarette product into a connected device, adding secure data collection […]
Case Studies
Development of a video and health data platform
Consult Red supported the development of new health and social care service communications technology. The service was a system integration of hardware, software, cloud platform, broadband […]