Development of a video and health data platform

For: A health technology start-up

The issue:

A health technology start-up wanted to bring video communication and health data collection for the NHS and social care system to help support keeping patients out of hospital by:

  • Supporting early discharge from hospital
  • Providing support to manage long-term conditions
  • Facilitating GP referrals to secondary care using video, and additionally
  • Remotely supporting the physical and mental health of prisoners using video.

Our objective:

Our objective was to scope, design and develop the end-to-end service proposition, to enable video communication into the patient’s home, facilitate health data collection and relieve pressure on the NHS and social care system.

What we did:

Strategy & feasibility

Defined of the end-to-end technology solution as well as the business strategy and approach to collaboration with care providers.

Proof of concept & design

Developed the hardware and software solutions, including video communication using the patient’s TV facilitated by a set top box.

Development & Minimum Viable Product (MVP)

Produced the product prototype, and designed and developed the embedded software stack, the cloud platform and the in-home equipment.

Scaled solution

Provided manufacturing support, engagement with broadband providers and development of the service proposition.


Ensured hardware and software compliance with necessary regulation and standards.


The service involved working with various stakeholders in the NHS and social care around the user interface and user experience.

The following services were examples of those developed as a result of our product development work:

  • GPs to care home video communication.
  • A remote renal clinic model of support for people who home-dialyse.
  • Hospital to home support for virtual ward rounds.
  • Virtual visiting in social care.
  • Cross-platform integration with evaluation and smart home technologies.
  • Physiological data collection and remote monitoring.

We worked extensively with stakeholders in health and social care and overcame many of the technical, social and system challenges of working with very complex customers.

Driven by knowledge of deploying scalable set top box technology into the home, a start-up communication company was supported in developing a health and social care service communications technology. The service was a system integration of hardware, software, cloud platform, broadband and mobile devices.

How we did it:

Our flexible architecture meant the connected system could be deployed and applied in a number of different scenarios, from integration with kidney dialysis machines to supporting Continua (interoperable standards) compliant pulse oximeters.

The outcome:

We delivered for the client an end-to-end connected communications platform designed with scale in mind that was reliable, interoperable, secure and compliant with all standards.

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