Operation
& Maintenance

So, you’ve successfully launched your product to market, but the hard work doesn’t stop there.

About Operation & Maintenance

You’ll want to ensure that your connected devices and systems are kept up to date, enhanced with new features and that the customer experience continues to be a good one.

From secure updates to deploying new features, remotely diagnosing and fixing issues or managing component end-of-life issues, we can help you with ongoing operation and maintenance.

Included in Operation & Maintenance

Keeping your connected devices and systems up to date, secure and enhanced with new features.

Management & maintenance

We’ll help keep your product up to date in the field
  • Software management
  • Security maintenance

Failure assessment and diagnosis

Quick action to resolve failures in the field
  • Failure assessment and diagnosis
  • Assessing field returns
  • Resolving manufacturing issues

Secure updates

Delivering and maintaining secure updates to your product
  • Deliver secure updates
  • Monitor security vulnerabilities
  • Apply patches and updates

Optimising legacy bases

We’ll help you make the most of legacy and old code bases
  • Optimising for footprint and CPU
  • Legacy software support

Deploying new features

Continued innovation of your existing and older in-field products
  • Deploying new features
  • Refreshing user interfaces

Component end-of-life issues

We’ll help you manage hardware maintenance issues such as discontinued components
  • Second source components
  • Alternative components
  • Plan for end-of-life issues

Remote diagnostics solutions

Helping you understand bugs, issues and failures in the field
  • Deploy remote diagnostics
  • Preventative and pre-emptive maintenance
  • Data analysis

Insights

Our thoughts, ideas and views as well as in-depth technical papers. Explore our insights, get to market faster and make your digital ambitions a reality.

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News

Consult Red becomes a Crown Commercial Services Supplier

Consult Red is named a supplier on Government ‘Digital Services Digital Outcomes and Specialists 5’ framework.

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Brings Consult Red’s expertise in the design and development of connected devices and systems to ST’s products, technologies, and solutions

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Edge AI: Finding the right Edge for your AI

It’s estimated there’ll be over 30 billion active IoT devices in 2025, up from 12 billion in 2020. This dramatic growth is mirrored in the demand for Edge AI.  In our […]

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