Maintenance and Operation

So, you’ve successfully launched your product to market, but the hard work doesn’t stop there.

You’ll want to ensure that your connected devices and systems are kept up to date, enhanced with new features and that the customer experience continues to be a good one.

From secure updates to deploying new features, remotely diagnosing and fixing issues or managing component end-of-life issues, we can help you with ongoing operation and maintenance.

Operation & Maintenance services

Keeping your connected devices and systems up to date, secure and enhanced with new features – all part of our End to End product development services.


We’ll help keep your product up to date in the field

Management & maintenance

  • Software management
  • Security maintenance
software maintenance

Quick action to resolve failures in the field

Failure assessment and diagnosis

  • Failure assessment and diagnosis
  • Assessing field returns
  • Resolving manufacturing issues
technical assessment, lab testing, verification, supplier assessment

Delivering and maintaining secure product updates

Secure updates

  • Deliver secure updates
  • Monitor security vulnerabilities
  • Apply patches and updates
software update

Make the most of legacy and old code bases

Optimising legacy bases

  • Optimising for footprint and CPU
  • Legacy software support
code optimisation

Continued innovation of existing in-field products

Deploying new features

  • Deploying new features
  • Refreshing user interfaces
new feature

Managing hardware maintenance

Component end-of-life issues

  • Second source components
  • Alternative components
  • Plan for end-of-life issues
component end of life

Understand bugs, issues and failures in the field

Remote diagnostics solutions

  • Deploy remote diagnostics
  • Preventative and pre-emptive maintenance
  • Data analysis
security assessment, secure architecture, remote management

Consult Red are experts in smart product design and development

Some of the world’s biggest brands trust our team’s capabilities


  • Hardware design experts
  • Video and embedded vision
  • Connectivity (wired, wireless, GSM, LPWA)
  • Power management and low power devices

Embedded software

Cloud platforms

  • Cloud solution architects
  • Architecture, data/video streaming, serverless, microservices
  • AWS, Azure and Google Cloud
  • AI and machine learning