Operation
& Maintenance

So, you’ve successfully launched your product to market, but the hard work doesn’t stop there.

About Operation & Maintenance

You’ll want to ensure that your connected devices and systems are kept up to date, enhanced with new features and that the customer experience continues to be a good one.

From secure updates to deploying new features, remotely diagnosing and fixing issues or managing component end-of-life issues, we can help you with ongoing operation and maintenance.

Included in Operation & Maintenance

Keeping your connected devices and systems up to date, secure and enhanced with new features.

Management & maintenance

We’ll help keep your product up to date in the field
  • Software management
  • Security maintenance

Failure assessment and diagnosis

Quick action to resolve failures in the field
  • Failure assessment and diagnosis
  • Assessing field returns
  • Resolving manufacturing issues

Secure updates

Delivering and maintaining secure updates to your product
  • Deliver secure updates
  • Monitor security vulnerabilities
  • Apply patches and updates

Optimising legacy bases

We’ll help you make the most of legacy and old code bases
  • Optimising for footprint and CPU
  • Legacy software support

Deploying new features

Continued innovation of your existing and older in-field products
  • Deploying new features
  • Refreshing user interfaces

Component end-of-life issues

We’ll help you manage hardware maintenance issues such as discontinued components
  • Second source components
  • Alternative components
  • Plan for end-of-life issues

Remote diagnostics solutions

Helping you understand bugs, issues and failures in the field
  • Deploy remote diagnostics
  • Preventative and pre-emptive maintenance
  • Data analysis

Insights

Our thoughts, ideas and views as well as in-depth technical papers. Explore our insights, get to market faster and make your digital ambitions a reality.

Read more about Top trade-offs when designing an IoT cloud solution for scale
Articles

Top trade-offs when designing an IoT cloud solution for scale

The trick to designing an IoT cloud solution for scale is to find the correct balance and optimise the trade-offs between the different options.

Read more about Consult Red boosts capability with cloud
News

Consult Red boosts capability with cloud

Consult Red has added a team of cloud engineers in a move that delivers a one-stop-shop in technology and IoT development capability for clients. The […]

Read more about Smart Router: The Gateway to Next-Gen Services
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Smart Router: The Gateway to Next-Gen Services

An agile platform will be a must-have if operators are going to capitalise on the future of IoT and the Smart router.

Get in touch

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