Maintenance and Operation
So, you’ve successfully launched your product to market, but the hard work doesn’t stop there.
You’ll want to ensure that your connected devices and systems are kept up to date, enhanced with new features and that the customer experience continues to be a good one.
From secure updates to deploying new features, remotely diagnosing and fixing issues or managing component end-of-life issues, we can help you with ongoing operation and maintenance.
We’ll help keep your product up to date in the field
Management & maintenance
- Software management
- Security maintenance
Quick action to resolve failures in the field
Failure assessment and diagnosis
- Failure assessment and diagnosis
- Assessing field returns
- Resolving manufacturing issues
Delivering and maintaining secure product updates
Secure updates
- Deliver secure updates
- Monitor security vulnerabilities
- Apply patches and updates
Make the most of legacy and old code bases
Optimising legacy bases
- Optimising for footprint and CPU
- Legacy software support
Continued innovation of existing in-field products
Deploying new features
- Deploying new features
- Refreshing user interfaces
Managing hardware maintenance
Component end-of-life issues
- Second source components
- Alternative components
- Plan for end-of-life issues
Understand bugs, issues and failures in the field
Remote diagnostics solutions
- Deploy remote diagnostics
- Preventative and pre-emptive maintenance
- Data analysis
Consult Red are experts in smart product design and development
Some of the world’s biggest brands trust our team’s capabilities
Hardware
- Hardware design experts
- Video and embedded vision
- Connectivity (wired, wireless, GSM, LPWA)
- Power management and low power devices
Embedded software
- Embedded software experts
- Constrained devices
- No OS, Tiny OS, Linux
- Security
Cloud platforms
- Cloud solution architects
- Architecture, data/video streaming, serverless, microservices
- AWS, Azure and Google Cloud
- AI and machine learning