Deploying Unified RDK-B DOCSIS and xPON firmware

Challenge

Project challenges included managing the increasing complexity of multiple ageing customer premises equipment (CPE) variants involving multiple OEMs and SoCs.

We aimed to reduce the total cost of ownership by simplifying and standardising firmware across the different OEMs.

The customer suffered from low agility in responding to new consumer feature demands, resulting in low average revenue per user (ARPU). We sought to improve time to market and quality by deploying new features at scale. At the same time, we sought to address long lead times for support, which contributed to rising support costs and low consumer satisfaction.

A key final objective was to enhance stability and ease of maintenance across the entire CPE fleet.

Learnings

Throughout this project, numerous learning opportunities existed, including simplifying management through a unified feature scope, data models, and backend services.

We implemented live monitoring of telemetry markers to track basic performance and support log gathering, allowing us to establish stability KPIs across deployments. This approach facilitated the rapid identification of issues and enabled quick analysis while providing remote SSH access for more complex issue investigations.